Customer information

All important information can be found here.

GENERAL TERMS AND CONDITIONS

General Terms and Conditions

SKANIMPORT Flenner Autoteile GmbH AGB

deutsch (pdf)

english (pdf)

 

 

GENERAL TERMS AND CONDITIONS ONLINE SHOP

General Terms and Conditions Online Shop

SKANIMPORT Flenner Autoteile GmbH AGB Onlineshop

deutsch (pdf)

english (pdf)

español (pdf)

 

DISPATCH INFORMATION WITHIN GERMANY

Your purchase order is dispatched the same day by post or DPD. Orders placed before 12 a.m. will be prepared for dispatch the same day. There are no additional shipping costs and we do not charge a fee for small quantities. We have set up additional overnight shipping via NVS for dealers and repair shops. Orders placed before 4:00 p.m. will be dispatched the same evening. Upon request we also send via express mail service.

Shipping is free domicile for purchases exceeding 180 Euro for a standard package within Germany.

For shipping costs outside of Germany, please contact us directly by phone. Our service of course includes the tracking of the consignment. So if a consignment should not arrive at its destination, we will be able to trace its location at any time.

Important note:

We do not accept not prepaid return consignment!

In case you should wish to return a consignment, please call us, and you will immediately receive a 'Freeway' with which you will be able to return any goods which may not meet your standards or incorrect deliveries, free of charge. Many thanks for your understanding!